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FREQUENTLY ASKED QUESTIONS

You can make a reservation through our website, where you receive a discount if you become a member of the Q Group, or if you prefer, you can call our reservations department or directly to the reception desk to make a reservation.

Yes, the hotel has three swimming pools. The main pool is open from 11:00 a.m. to 7:00 p.m., the infinity pool on the 3rd floor is open from 2:00 p.m. to 10:00 p.m., and the heated spa pool is open for an additional fee and requires a reservation.

Non-refundable reservations must pay the full amount prior to arrival. Flexible reservations must pay the first night as a deposit one week prior to arrival during high season, and two days prior to arrival during low season. The remainder of the reservation is due upon arrival.

The hotel has an underground car park, which costs €15 per night. Reservations are subject to availability and cannot be made in advance. If you'd like to park your car in the garage, please inform reception upon check-in, and they will provide your room key to open the garage. Free parking is available in the areas surrounding the hotel where there are no yellow lines. This is a safe area.

Half-board includes breakfast and dinner. Breakfast and dinner are served buffet-style, excluding dinner drinks.

In Spain, the documentation required for hotel check-in is regulated by law, and proof of identification is required for the person checking into the hotel.

Yes, the restaurant offers room service. If you call reception from your room and dial 9, they will be able to transfer you directly to the restaurant.

It depends on your reservation; if your reservation is for accommodation only, breakfast is not included.

Check-in is from 3:00 p.m.

Of course, if you have any problems making your reservation on our website, please contact our reservations team or contact the reception team via email: info@hotelzaharabeach.com

Yes, you can park for free in any area that doesn't have a yellow line, and it's a very safe area.

No, the spa is operated externally, and its use comes at an additional cost.

All rooms have a balcony or terrace.

Yes, we have flexible and non-refundable rates. The latter are usually cheaper, but you must pay the full amount of your stay at the time of booking and cannot be changed or canceled free of charge. Flexible reservations can be canceled or modified up to one week before arrival during high season, and up to two days before arrival during low season.

Yes, the hotel has a luggage storage facility where you can store your luggage while you wait for your room to be ready.

If you need a shuttle service, please contact reception at info@hotelzaharabeach.com and they will see what they can arrange.

Breakfast includes a variety of fruits, sweets, breads...

In the buffet restaurant, it is not necessary to reserve a table.

No, the hotel does not offer this service.

As long as your total reservation doesn't exceed €1,000, you can pay in cash.

If you are unable to attend the buffet breakfast, you can order a packed picnic, but you must inform reception before 8 p.m. the day before so that the picnic can be arranged.

The parking is an underground parking lot.

Yes, the hotel has a small workout room, and it's free. The spa has its own reception desk, where they can provide more information. It's an external company, with variable opening hours and an additional cost.

Yes, the parking lot is located right at the hotel entrance.

No, we require a credit or debit card as a guarantee to make a reservation.

Yes, the hotel has rooms with double or single beds, except for the Junior Suite category, which always have double beds. Bed requests are taken into account, but cannot be guaranteed as they are subject to availability.

Yes, the hotel has the Tarik restaurant, open from 1:00 PM to 4:00 PM and from 8:00 PM to 11:00 PM. We recommend reserving a table if you wish to eat in the restaurant. Our snack bar is also open from 1:00 PM to 4:00 PM, and reservations are not required.

Yes, ask at reception for prices.

Check-out is at 12:00, but late check-out may be possible depending on availability. Please ask at reception in the morning of your departure if a late check-out is possible. They will be able to confirm whether or not it will be possible and the cost.

Breakfast is from 8:00 to 10:30 a.m. and dinner is from 7:30 p.m. to 10:00 p.m. (Varies by season).

Sure, just include the name of the person staying in the comment or create the reservation directly under the name of the person staying.

We are a hotel recommended for adults, so we do not have a children's option.

The hotel has a luggage storage area where you can store your luggage until check-in time; simply inform the reception team of your request upon arrival. You can also leave your luggage there until you leave the hotel.

We do not have connecting rooms.

We are an adults-only hotel, so additional fees may apply.

No, smoking is not permitted in the hotel, so we do not have smoking rooms.

You can book using both methods. The phone number for booking at Zahara Beach & SPA is: 956 43 93 43.

The hotel has 4 floors.

No, just dinner.

The card you provided when making your reservation has likely been declined. Reception will contact you to arrange payment for your reservation.

Yes, you can add breakfast later.

Pets are not allowed.

Sure, just let reception know who you want the invoice in and they'll take care of providing it to you.

Parking has an additional cost of €15 per night.

Flexible rate reservations can modify or cancel their reservation free of charge 7 days before arrival during high season, or 2 days before arrival during low season. Non-refundable reservations cannot be modified or canceled free of charge at any time.

At the Zahara Beach Hotel, you can book with breakfast included or half-board, which includes breakfast and dinner. Full-board is not available.

No, parking cannot be reserved in advance as it is subject to daily availability.

The rooms have a minibar. The contents are included in the room rate; restocking is available at an additional cost. A hairdryer is included.

Yes, the hotel offers a laundry service. There is a plastic bag with the prices in your room closet.

As this is a hotel recommended for adults, we do not offer cribs or extra beds.

The hotel is located near a bus stop, or you can call a taxi at reception, which usually doesn't take long to arrive.

If your reservation is flexible and is still within the cancelable period, you can easily modify it using your booking tracking number through your booking intermediary, either our website or another intermediary such as booking. If you are not within the cancelable period or have a non-refundable reservation, you will need to make a special request through your intermediary.

Yes, you can receive packages, but it is very important that you inform reception in advance.

Breakfast is from 8:00 to 10:30 in the morning.

Half board is buffet style, not a menu.

The hotel has parking spaces for people with reduced mobility.

Yes, you can leave your car in the garage for as long as you continue to enjoy the hotel facilities.

Yes, we offer breakfast room service, for an additional cost of €10.00.

The hotel has an activities program, which can be consulted in the TUI Blue app.

Early check-in depends on whether the hotel has clean rooms; if so, it is possible. Late check-out depends on daily room availability. Ask at reception in the morning of your departure if a late check-out is possible. They can confirm whether it is possible and the cost.

Yes, the hotel has free Wi-Fi; no password is required. Reception will tell you the network name and how to connect.

Yes, the hotel provides pool towels. Towels are subject to a coin exchange system, which will be given to you upon check-in if you need them.

Breakfast is buffet style.

Breakfast is buffet style and offers options for everyone.

No, the hotel only offers half board.

The rooms have views depending on the category you have booked. Standard rooms face the mountains. Superior rooms have pool views. Junior Suites have mountain or pool views. Swim-up rooms are located on the ground floor with pool views.

The hotel has rooms adapted for people with reduced mobility, but only in standard categories. Please mention it in the comments section when making a reservation or send us an email to info@hotelzaharabeach.com.

No.